1. Introduction

PledgeNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We comply with the Uganda Data Protection and Privacy Act, 2019.

2. Information We Collect

3. How We Use Your Information

• To facilitate event creation and fundraising activities
• To process mobile money payments and disbursements
• To send transaction confirmations and receipts
• To provide customer support and respond to inquiries
• To detect and prevent fraudulent activities
• To improve platform functionality and user experience
• To comply with legal obligations and cooperate with law enforcement

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Mobile Money Providers: MTN Mobile Money and Airtel Money for transaction processing
• Authentication Services: Google and Facebook for login purposes
• Law Enforcement: When legally required or to prevent fraud
• Service Providers: Third-party services that help operate our platform (e.g., email services, cloud storage)

5. Data Security

We implement bank-level encryption and industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for at least 7 years in accordance with financial regulations.

7. Your Rights

Under the Uganda Data Protection and Privacy Act, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data
• Withdraw consent at any time

To exercise these rights, contact us at support@pledgenow.app

8. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze platform usage, and provide personalized content. You can control cookies through your browser settings, but disabling them may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites (e.g., mobile money providers, social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing information.

10. Children's Privacy

PledgeNow is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Significant changes will be communicated via email or platform notifications.

12. Contact Information

13. Compliance

PledgeNow is committed to compliance with the Uganda Data Protection and Privacy Act, 2019, and all relevant data protection regulations. We cooperate with the National Information Technology Authority - Uganda (NITA-U) on data protection matters.